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Fix Your Trip, with Laura McKenzie
























What To Do If...

 

Your Hotel or Airline Reservation is Missing?
» With online bookings and paperless, that happens a lot.


» The only way to avoid it is DON'T SHOW UP PAPERLESS.


» ALWAYS travel with a printout of your reservation, including the locator number.


» Don't hang up or log off your initial reservation until you get that number.


» Always CALL & CONFIRM YOUR RESERVATION a week ahead, and again a day ahead with that locater number.


» Use a credit card, because If you do get charged extra fees, you can dispute it & have it taken off your bill until the matter is investigated.


» If it's still missing, show your printout and ASK TO BE REBOOKED AT NO ADDITIONAL CHARGE.



Your Flight is Overbooked?
» If you are involuntarily bumped, you can get up to $1300.00 to cover meals and overnight accommodations.


» Airlines aren't required to give anything to volunteers until they are denied a seat, and THAT would be a complete disaster!


» If you volunteer, make sure you ask about restrictions.


» How long is the ticket or voucher good for? Is it "blacked out" during holiday periods when you might want to use it? Can it be used for international flights?


» INVOLUNTARY BUMPING: You're entitled to denied boarding compensation plus a free flight ONLY if they don't get you to your destination within an hour.



Your Flight is Cancelled
» Immediately pick up the phone and call your travel agent or the airline direct.


» Rebook the next available flight yourself rather than wait in line at the gate.


» Cancelled flights will either redirect or off load baggage for collection.


» Know your rights: Google "Consumer Airline Rights"



You Don't Like Your Hotel Room?
» Ask for compensation comparable to what you did not receive.


» Take photos to prove your complaints.


» Ask to be moved to a comparable hotel or resort.


» Be calm and reasonable in stating your dissatisfaction.


» At last resort, disavow the credit card charge until you can work it out.




WATCH Travel Expert Laura McKenzie show you tips to save any trip>>



Follow Laura on her global adventures on "Laura McKenzie's Traveler," every Friday at 12p/11c on Hallmark Channel! 




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